temporary accommodation service standards

Temporary accommodation is used by open moves on behalf of BradfordCouncil to house people in the short-term, or until permanent accommodation is secured. The temporary accommodation service will assist you in this process.

service standards

Eligibility for interim/temporary accommodation will be assessed initially by the housing options team based at:

Open Moves
city house
cheapside
Bradford
BD1 4HR

when visiting the open moves advice team, we aim to:

• see everyone within 10 minutes of your arrival

when you accept an offer of a temporary home we will:

• provide you with a welcome pack during the sign up for a property and explain the terms of your occupancy agreement
• allocate to you a named advice team support worker within 24 hours of your arrival
• complete an admission form with you at sign up, as part of a detailed support plan
• ensure the property we offer you is in a reasonable standard of repair and decoration and ready to occupy

you will:

• have contact with your support worker on a regular basis, as often as appropriate, enabling us to meet your housing-related support needs

when collecting rent we will:

• send you a rent statement (at least quarterly) notifying you of your rent and service charge liability
• inform you in writing of any other increases we make to your payment obligations a minimum of 28 days before it takes effect

service satisfaction

We welcome customer feedback about our advice service. If you wish to comment on the standards above you can:

write to: 

the Temporary Accommodation Manager
c/o open moves, 23-27 cheapside, city house, bradford BD1 4HR

email us at:

jonathan.saynor@incommunities.co.uk

If you are not satisfied with our response you may wish to make a formal complaint using our complaints procedure.